APEX ELITE
OUTDOORS

Terms of Service

These simple terms apply to every Apex Elite Outdoors booking (Apex Elite Outdoors LLC, dba Apex Elite Outdoors). By booking you agree to them.

Prices and quotes

Prices shown online are flat prices for the job as you describe it. Where a price says “from”, or you sent photos for a quote, we confirm the final price with you before any work starts. If the job on site turns out different from what was booked (a bigger tree, extra stumps, hidden hazards), we explain the change and you approve it first. No surprise charges.

What’s included

Every tree job includes the cutting, hauling away branches and logs, and raking and cleanup of the work area. Stump grinding is included only if you booked it; otherwise the stump is cut close to ground level and left in place. Want to keep the wood? Ask for firewood rounds when you book.

Arrival window

Your confirmation shows the arrival time for your visit. If the crew is running late, we’ll call or text you right away.

Your part: access and preparation

Please make sure we can reach the work area (unlocked gates, vehicles moved out of the way) and keep pets inside during the job. Mark sprinkler lines, invisible dog fences, septic, and any private underground lines you know about. When we grind stumps, we call 811 to have public utility lines marked before we dig.

Property lines, HOA and permits

You confirm that the trees we work on are on your property or that you have the owner’s permission. Any HOA approval, neighbor agreement or city permit a job needs is the customer’s responsibility. If you’re not sure, ask us and we’ll tell you what we know.

Weather

High wind, lightning, heavy snow or ice can make tree work unsafe. If weather forces a change, we’ll contact you and move your visit to the next good day at no charge.

Cancellations & rescheduling

Plans change. Rescheduling or canceling is free up to 48 hours before the visit using the link in your confirmation email. Cancellations less than 48 hours before the visit carry a $100 late-cancellation fee, since the crew and equipment were held for you.

No access on arrival. If the crew arrives and can’t reach the work area (locked gate, nobody home and no way in, blocked access), the same $100 fee applies. Your booking is kept and you can pick a new time online.

Payment

No deposit for standard bookings. Pay after the job: cash, check, Zelle, or card. You can also pay online by card (a card processing fee applies to online card payments).

Minimum visit: $149. Online orders below that amount include a “minimum visit adjustment” up to $149, or you can add more work for the same amount instead.

Long-distance areas: for addresses about two hours from Colorado Springs (Boulder County, Longmont, Thornton and the north Denver metro, Fort Collins/Greeley) the minimum order is $500. It is shown on the booking form as soon as you enter your ZIP code.

Insurance and damage claims

Apex Elite Outdoors is licensed & insured. We work carefully, but if you believe something was damaged during the job, tell us within 7 days by phone or email, with photos if you can. We’ll come look, and if we caused it we’ll repair it, pay for the repair, or file it with our insurance. We’re not responsible for damage to underground lines or items that weren’t marked or that we weren’t told about.

Emails and text messages

We keep you updated by email about every booking: confirmation, a reminder before the visit, changes or cancellations, receipts, a review request after the job and an occasional follow-up. Text messages are sent only if you opt in (see SMS Terms below). Reply to any email to ask us to stop non-essential emails.

SMS Terms

If you tick the optional “Text me booking updates” box when booking, Apex Elite Outdoors LLC, doing business as Apex Elite Outdoors (also shown as “Apex Elite Outdoors”), will send text messages about your appointment only: a booking confirmation, a reminder before the visit, a notice if your appointment is rescheduled or canceled, and a secure payment link for your order. No marketing texts. Message frequency varies (usually 2–5 messages per booking). Message and data rates may apply.

Reply STOP to any message to opt out at any time; reply HELP for help, or contact us at info@apexeliteoutdoorsco.com / (719) 407-6466. Consent to receive texts is not a condition of purchase — you can book without it and still get everything by email. Carriers are not liable for delayed or undelivered messages. See our Privacy Policy.

Questions

Call or text (719) 407-6466, or email info@apexeliteoutdoorsco.com.